EA
East Coast Car Rentals
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Disappointing customer service experience
We rented a car at Collins street agency and we were quite disappointed by the service. The lady who took care of us was not customer oriented, mainly on her phone during dealing with us. She didn't really checked the car. Also, we had some issues to pass through the gate to leave the carpark. We've been said 3 times "it should work" but it didn't. Finally someone took over and that worked but my partner had to go back and forth multiple times. I wouldn't recommend the Collins Street agency but I wouldn't blame the whole company.