Regain
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Regain/Better Help has TERRIBLE Customer Service
Regain/Better Help has TERRIBLE customer service. Our therapist had to cancel three different sessions so I was directed by the therapist to notify Regain so I would not be charged. At one point, they “extended” my contract for two weeks but continued to withdraw monies from my account. Through a series of emails and being redirected to multiple incompetent customer service representatives, the issues were still not remedied. The customer service team refused to follow through on the credit and later stated “it’s a weekly membership program”. So regardless of whether your therapist cancels or they “extend” your contract, you pay for the service. Customer service is slow to respond, and there is no way you can speak to a real human via telephone. I do NOT recommend the Regain/Better Help platform. I was able to locate my therapist via private practice and it is much cleaner to work with directly and have my insurance billed. Regain has the worst customer service of any professional platform I have ever worked with.