AXA Travel Insurance UK
Read all reviews for AXA Travel Insurance UK →
Incompetent and Insensitive
This claim has been going on since the 9th July. They keep claiming they have made process mistakes, asking for the same things, telling me they are busy and resetting their service level for dealing with the issue. I experienced a bereavement and claimed my holiday costs back as that's what insurance is for. They have sent nonsensical emails, asked the most insensitive questions, including the same questions over and over and claim agents have made mistakes and that is why I haven't had any notification of resolution or payment. They are a joke that avoid paying. Do not use this company for your travel insurance.