Jo-Ann Stores
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Joann Online ordering NIGHTMARE!!
I placed 3 orders on October 6, 2023. I've received one. For the other two, now 11 days later, one is still "processing". For the other one, I received email from joann that stated it had been shipped. However, according to their Narvar tracking, it is still awaiting pickup by the carrier a week later. On that Narvar tracking page, it states "Fedex", but provides an obvious USPS tracking number. When I went to USPS tracking and entered the number, I get "status unknown". I had contacted joann customer service through their contact page on their website on Oct 15th, received email response from "Armando", who didn't seem to understand my question about that order that is still processing and didn't answer my question about the one that had been "shipped". I replied back to him, but he did not respond to my response. I will not place any online orders for Joann ever again, though I may or may not shop inside one of their stores. Unfortunately, the closest Joann store to me is over 20 miles away..