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It was not a pleasant experience at FLL
It was not a pleasant experience at FLL. After taking more than 1/2 hour to get a shuttle from the airport to an offsite facility, It took more than another hour to get service as there was only one service agent for more than 8 parties standing in line to be handled. Everyone that was serviced ahead of me had the same questioning of having to purchase insurance separately, this was not included in the rental fee and was never mentioned ahead of time. When purchasing the rental online it gives you the impression that you pick up and drop off the vehicle at the airport but that is not the case and nowhere is the address of the drop-off mentioned. There is insufficient and incomplete instructions.