DriveTime Car Sales
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An Unexpected Journey
My fiancee needed a car because another car care business had ruined the engine in her Camry. After reviewing several possible car dealerships, she decided on DriveTime in our hometown of Jackson, Mississippi. We arrived at 4:30 on Saturday, January 11, fully aware that they closed at 6:00. A wonderful salesman, Brian Reese, found her a Mazda6 Touring that she loves. He provided us a test drive, and he tended to all the necessary paperwork. When the episode extended into Saturday night, Brian expressed no fatigue, impatience, or frustration. When State Farm took a little longer to confirm my fiancee's coverage, he kindly waited for the process to be completed successfully. We finally were able to drive home the car at 10:30. Brian had respectfully seen to our needs with skill and care. One of his coworkers disappointed me by trying to get us to leave and complete the task Monday. If that had been the case, we would have departed and we would have gone to another dealership Monday. That is an interesting business model, to make customers feel uncomfortable and to rush them out the door to seek out a competitor. Brian did not let his coworker's comments affect our situation, as he continued to treat us in a gentlemanly manner for the entire time. My fiancee loves her car. Brian Reese is an excellent representative of your company. He deserves a raise and a promotion!