Jack Health
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They are ok
They are ok. Customer support is very slow to reply. Even in the chat expect to wait 1-2 days for a reply. Their agents must not speak English and usually just forward you generic replies. For example - I’ve been contacted multiple times by their customer service telling me to submit blood work when I had just submitted my bloodwork, they just keep saying “bloodwork is required every three months”. It’s very annoying as it’s quite obvious whomever is in charge of contacting customers is not actually looking at any file information. My health care practitioner was good enough but got very very very difficult to deal with when my prescription (test cyp) is no longer in stock and I had to go to my local pharmacy for fulfillment. Suddenly everything is a hassle and he doesn’t really seem to want to help me. Also his replies are anywhere from 24 - 76 hours after I put in a question. Oh and I STILL have never actually had a real video or telephone conference meeting with my medical professional. Paperwork is consistently incorrect with spelling of my name, my health number or some other issue, always causing delays with lab work. It is IMPOSSIBLE to unsubscribe from their Email promotions. (I’m already a customer I don’t need new customer deals!!!) I’m looking into dealing with a local brick and mortar clinic as I feel their outsourced Cx support and obviously overworked medical team aren’t paying enough attention to specifics. When everything is in stock and works though, it is pretty painless as far as deliveries go.