Heymondo Travel Insurance
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Awful experience - not recommended
We contracted an insurance with Heymondo for a trip to sudamerica. We lost 2 flights with connections, the first one because of rain and the second one because of a technical issue in the plane. When we sent the claim, heymondo redirected it to IMA Ibérica, a company that has answered with arrogance denning any reimbursement. For the first flight, we had Iguazu->Buenos Aires->Santiago->Punta Arenas. We missed the 2nd connection due to a storm. They refused to pay anything (not even the lunch), as the initial connection had less than 2h. On the second, we couldn't take our flight back due to mech issues (Bogotá->Madrid) and were reallocated to a flight Bogotá->London->Madrid. The insurance company payed just for the dinner we had at the airport, refusing to pay the lunch we had in London and the transport between the hotel and the airport. The only reason not to rate with a single star, is that Heymondo's staff has contacted (and even called) us, but eventually the proposed solution was: please, contact IMA Ibérica again. In this case, we lost just money and time, but if they treat health issues in the same way, I'd be really worried. Next time, we'll definitely check better who is ultimately responsible and look for the reviews (You can find imaiberica.es in truspilot with a rating of 2.0).