North Carolina State Employees Credit Union
View company profile →
I went the SECU in Pineville to deposit…
I went the SECU in Pineville to deposit money into my sister's account. I found the teller to be very rude and unprofessional. I asked for her supervisor who tried to defend her behavior without even listening to what I was telling her. I only wanted to make a deposit and she made it a drawn out affair and kept acting as though she couldn't make the deposit without me start which account. I'm like I don't know, I've never had anyone ask me this before. I just wanted it in an account with my sister's name on it. Then she kept saying I can't give you any information. I'm telling her I don't need information I just need the funds deposited. Her additude and the way she handled it was totally ridiculous. I told her I never had a problem with anyone else while making a deposit. This should have been a simple 2 minute transaction. After she raised her voice it was over. I asked her if she was having a bad day and asked for her manager. I told her manager she needed to go home/take a vacation day or something because she didn't know how to talk to people. I didn't feel like the manager was taking the complaint seriously so I let her manager know I was going to report the incident to their home office to make sure the report was not swept under the rug. I also advised the teller needed to be retrained. While I was reporting her to her manager the teller managed to make the deposit. If she had done her job in the beginning this could have all be avoided. Based on this experience I would give this office zero stars if I could. Now the Ballayntne office is amazing. They give 5 star service compared to the zero star service I received in Pineville today!