RE
RedPocket Mobile
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Billed For Higher Rate Plan
Billed For Higher Rate Plan I signed up for a $120 annual plan, and was billed for $180 annual plan, even though I printed the confirmation of the $120 plan. I spoke with customer service. They placed me on hold numerous times where the rep repeated the same thing over and over again, telling me that the rate, confirmed on their website under my account, was only for new customers/plans, then hung up on me. I tried submitting a ticket with no response, not even a ticket number. I then tried support email, only to be told eventually that the phone rep, who had hung up on me, had resolved my problem!