Warner Leisure Hotels
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2 things went horribly wrong and we are…
2 things went horribly wrong and we are still awaiting a call back after 2 days. They ask you to register your bank card within 24 hrs of arrival to accomodae ease of buying drinks etc, DON'T, I only registered as I forgot to pack toothbrushes, no where near to buy anything, so registered card, big big mistake, We then had someone elses bar bill put on our account, same surname, not in our room, not in our group, no reason for this at all and she had no access to our room key card. Took the entire 4 day break to sort out as no one was capable of changing the name!!!! Still feel unsafe. Then a waiter kindly pointed out we couldn't take our own bottle to dinner(even tho he had provided us glasses) and could be fined £50 by warners, we contacted the manager to query this, he stood in front of us as we were sitting in the public lounge, was aggresive, loud and rude, I have been trying to contact customer care since this happened, impossible so far. Oh and the luxury room wasn't, it was tired, outdated and the shower was over a bath with an old plastic shower curtain and bits of plastic glued to the bath base instead of a non slip mat! I came here guys so you don't have to.