Tomato Energy
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I joined Tomato Energy on 2nd October…
I joined Tomato Energy on 2nd October 2024, and didn't receive my first bill until the 11th of March, during the time between the 2nd October and early March I sent Tomato emails without response. I have paid these bills as they state otherwise they will pass the debt on - however I have queries around the calculation of the bills for which I've sent emails, but the same pattern of no emails in response. In April I did receive an email from the Welcome team regarding a dispute on the opening meter reading - the advisor said: 'Regarding the billing, even though it is not my remit having given particularly your first bill from us a quick look I can see what you mean' and was going to take the query away to the relevant team but I've not heard anything back after this despite chasing.