JUCY Rentals
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Absolutely Disgraceful
Absolutely Disgraceful – Avoid This Company at All Costs! If I could give zero stars, I would. Our experience with this company was an absolute nightmare from start to finish, and their treatment of my family has been nothing short of appalling. We rented a camper from their Cairns branch in early January, expecting a smooth and enjoyable trip. Instead, we were handed a faulty, unsafe vehicle that was completely unfit for purpose. The bed was broken, the toilet was unusable, and critical fittings were missing or incorrectly installed. We had no choice but to sleep on the couch for multiple nights, despite my aunt being a recovering cancer patient. The stress and discomfort this caused her were completely unacceptable. When the bed first broke, we were forced to wait hours for a mechanic, missing an entire day of our holiday. The so-called “repair” lasted less than 48 hours before the bed broke again, leaving us stranded and forced to divert all the way to Brisbane—a destination that was never in our itinerary—to exchange the camper. Despite this massive inconvenience, we were still charged for tolls and fuel for the journey that was only necessary due to their faulty vehicle! Their customer service was disgraceful—rude, dismissive, and unwilling to help. It took hours on the phone just to get basic assistance, and every step of the way, they refused to take responsibility. When we finally returned the camper early because the replacement was of lower quality and completely unsuitable, the Sydney branch supervisor was shocked at how we had been treated. Now, after weeks of back-and-forth emails, the company is refusing to pay us the compensation we are legally entitled to. Instead, they have told us to take them to court if we want to recover our costs. This company ruined a once-in-a-lifetime trip for my family, and their refusal to provide any real remedy under Australian Consumer Law is disgusting. Do yourself a favor—DO NOT book with this company. Their vehicles are unsafe, their service is atrocious, and they will leave you stranded and out of pocket rather than take responsibility for their failures. Spend your money elsewhere and avoid this scam of a business!