Darwin Homes Property Management
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Do humans even work here?
What a nightmare. Trying to move out of state and selecting homes to rent from this company was the biggest mistake ever. Talk about stress and tears. For one, I have YET to speak to anyone over the phone. It's impossible! Everything is automated, you can't explain a damn thing or ask any questions. I have been trying to reach them regarding FIVE homes I was interested in the past few weeks and have not received ONE response. Time has run out, so I took the plunge and just applied for one of the homes with the most pictures and had the most information (as I don't have enough time to fly down to see it). I am the victim of identity theft so my credit score is a little off, but I have all the documentation needed to show that. I make more than they ask and I have flawless rental history. I submit everything, even sent additional emails with more documentation since I was unable to get a single human on the phone. Paid the application fees. Just to wake up this morning to an immediate denial and the emails I sent them show "unread". They didn't even check my documentation. But they had no problem taking my fee. The only number they provided me with was TransUnion. At least that customer service rep was helpful. Back to square one and I have no time. As if moving wasn't stressful enough... UPDATE: Darwin responds via Trustpilot, for all to see, stating they would be willing to speak with me further. They state they also emailed me to discuss my situation... I have yet te receive said email and I STILL have not received a call back from this company.