Water Babies
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Enfield waverly waterbabies
I was so excited to do swimming with my baby at this place but she really didn’t enjoy it and it’s been a bit of a nightmare actually. Despite being at a school the changing room is dirty and not baby friendly at all. They have some hospital beds at the side for the kids that go there, but other than those, which I wouldn’t want to use anyway to be honest, the sides are so high and it didn’t feel safe at all changing my little one on them who is squirmy and kept rolling all over the place. So trying to organise myself and keep her safe whilst doing so was very difficult and anxiety inducing and I don’t think this changing area is good with that in mind. The lesson itself is extortionate 20 pound for essentially holding your baby in the water for under 30 mins… but they really catch you out on the terms and conditions… if you set up a direct debit you are actually setting up a payment authority agreement and means they can collect the payment even if you cancel the direct debit. I cancelled these lessons as I have only been to half of what I paid and as most importantly down to this unhygienic pool area, my baby caught a terrible virus from here to the point I had to attend a/e. I decided she isn't ready for swimming and cancelled the lessons only to find they took payment for another month after this one. I can understand no refunds for the whole term just gone, but the policy on taking for another month pay is unfair and ridiculous. Babys are unpredictable and this inflexibility coupled with this extremely extortionist attitude to extracting payment from parents is absolutely awful.