John Bashta

Feb 15, 2019

HORRIBLE CUSTOMER SERVICE..

HORRIBLE CUSTOMER SERVICE... this is the conversation with one of the customer representatives this morning, AVOID AT ALL COSTS - cheese arrived warm, looks like its been sitting in a truck overnight, customer service rep refused to escalate my complain to someone that is even half decent.... Hello, I am absolutely disappointed in your company, for having to rely on a simple delivery on valentines day. I got a message saying the package was on its way 7:30 am yesterday and NOTHING WAS DELIVERED TILL THE END OF THE DAY! Which resulted in massive inconvenience and negative consequences. I would like to have one of your company representatives look into this and contact me immediately with an explanation on where the parcel is till this moment! John Order# HC289464 9:52 AM Quinton Hello, we're sorry to hear that your order was not delivered yesterday. It looks like traffic conditions yesterday resulted in your order being delayed, therefore the delivery has been rescheduled for this morning 9:53 AM John i dont want it anymore! 9:54 AM i honestly think it was a big msitake to go with your company ! do you think that this is acceptable? 9:56 AM Quinton Once again, we do apologize for the delay but your order will be delivered today by default since the delivery could not be completed yesterday despite our best efforts. 9:58 AM John I DONT WANT A VALENTINES GIFT DELIVERED THE DAY AFTER VALENTINES DAY 10:00 AM I WANT MY ORDER CANCELLED AND REFUNDED Quinton That's not an option, sorry John what is your position in this company Quinton? 10:01 AM you obviously have no authority and I understand that please have one of your supervisors or managers contact me had I been given notice of the delay yesterday I wouldve absolutely canceled it and purchased another gift from a local shop rather than rely on your comany and endure the embaressment your company has caused 10:04 AM i'm still waiting for a response from you Quinton 10:07 AM Quinton What else would you like from me, John? 10:08 AM As I said, your order will be delivered this morning John so you dont want to connect me with one of your supervisors / managers? Quinton Your order was one of several scheduled to be delivered yesterday but unfortunately, unforeseen circumstances have resulted in your order being delayed. 10:09 AM No, I will not be escalating this any further. The resolution will be the same Enjoy the rest of your day THIS IS THE LEVEL OF SERVICE THIS COMPANY PROVIDES