VOXI Mobile
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Unhelpful @ lying Voxi staff
I have a Voxi SIM card and found the claims of “endless social media” and “endless calls and texts” incredibly misleading, not to mention the “terms and conditions” are so small I’d need a telescope in order to read them. So I cancelled the plan. When I ran out of credit I realised I NEEDED to keep that same number for my work. I cannot for the life of me work out how to top it up. In my account it insists my username is something like CHVHOMSBLH whereas I always include either mine or my pets names as usernames on websites. So I bought a second Voxi sim as I’ve seen them in the shops in the past claim you can keep your old number. I’m looking at the card the new SIM card came inside and there’s absolutely no mention of keeping an old number anywhere on it. I rang the Voxi complaint phone number and explained I can’t top my phone up, that I have bought a second sim and please could you tell me what to do as I want to keep the same number. He asked me to choose a plan so I chose 8GB which is £10 a month. He said they don’t do that. I said I’m holding the card the newest SIM card came in right in front of my face and that I could screenshot it to him if he doesn’t believe me. He said he can’t accept screenshots. He said it a couple of times and pretty much accused me of being a liar. I asked him why I know more about his job than HE does and suggested maybe going on a training course. He just kept fobbing me back onto doing something on the internet where no doubt I’d be stuck talking to a useless piece of rusty metal that doesn’t understand basic, short, correctly spelt words with no slang or abbreviations; but I’d hoped he’d tell me step-by-step what to do. I repeated sooo many times I just CAN’T do it and he made me so angry and frustrated; referring to himself as “helping” me about 15 times that I ended up head-butting my wardrobe in anger. I told him I’ll be leaving a review of him on here and asked for his name. Vince 🙄. Common name in India apparently (said no-one ever)