Northside Rentals
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Careful with the "luxury" car rental. They beautifully rectified the issue!
I appreciated the pricing, as they offered "Lux" cars (Infinity) for a very reasonable rate ($54 per day). The insurance conditions were clearly displayed. However, the "lux" Infinity Q70 I received was far from being in decent condition: it had multiple scratches, holes in the seats, and dents. Initially, I was willing to overlook these issues, but then I noticed that the interior of the car hadn't been cleaned, with stains and tears present, and the plastic surfaces were greasy. When I used a wet wipe on the steering wheel and gear handle, it turned yellow-brownish, revealing layers of dirt and emitting a foul odour. Moreover, the fuel consumption of the sedan vehicle exceeded 13 litres per 100 kilometres in eco mode (over 16 litres in Normal mode), significantly surpassing the anticipated efficiency and potentially doubling the fuel expenses. Additionally, the outdated Bluetooth system in the vehicle failed to properly connect with my iPhone 11 Pro, meaning there was no handsfree functionality or Bluetooth music streaming. The absence of adaptive cruise control was also a notable drawback, particularly for long journeys and navigating unfamiliar roads. On a positive note, the car had a sunroof. Overall, we likely wouldn't have complained if it weren't for the odour and dirty interior, but we would have definitely been disappointed with the "lux" Infinity. So why the 5 stars? Well, the issue with the Infinity was a significant oversight in my opinion. Customers should be made aware of such car conditions. However, it was how they HANDLED the situation that impressed me. Instantly after receiving my complaint (we tried to make peace with the car for a couple of days), they instantly apologised and kindly offered a substitution, which was actually a significant upgrade to a new 4WD. We had the option to swap either at their airport office or at the northern office, which was only a small deviation from our route (we chose the latter). The replacement car had everything the Infinity lacked, and the fuel consumption for the trip was around 9 litres per 100 km, significantly better than the previous car. Additionally, we were able to visit a couple of places where the Infinity would have been unsuitable. The swap was done quickly, with the necessary paperwork prepared, and they even did an extra clean-up to ensure everything was perfect. This was our first time in WA, and I must say that the initial issue with the Infinity was completely overshadowed by the substitution. Thank you, Northside, for making our road trip so much better! Just a recommendation: I would suggest informing people in advance about shuttle operating hours (both of our flights fell outside of the small operating window – they were after 4pm). Uber costed less than $20 each way. FYI: they seem to charge the card on the first rental day if you book through their website, which worked well for me. The drop-off process simply involves returning the key to reception, with the invoice being sent digitally – good, because Airport office can get pretty busy. For that reason, I also recommend to check-in digitally through their website to make the car pick-up so much easier and quicker. Lastly, there was a deposit of $1000, which is returned within 5-7 business days. And again: thank you Northside! We loved our Western Australia trip and you played a significant role in it, too!