Bord Gáis Energy
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(They owe me €5k!!!)
UPDATE: my issue has finally been resolved after almost 4 months. It might be coincidence that it happened as soon as I spoke about it publicly and mentioned getting legal support... (They owe me €5k!!!) As a current customer my biggest advice is: DO NOT SIGN UP WITH BORD GÁIS. Can’t give 0 stars otherwise I would. Worst customer service EVER, I’ve been waiting over 3 months to get a refund of nearly €5.000 as I was overcharged. During these months I’ve engaged in numerous emails with different staff members (Gaston, Emma, Caoimhe, Devin, Darragh, Séan, Rian, Patrick, Agneiska, Julianne) and no one was able to offer me an explanation of why this is taking so long. All I get is “We’ll escalate your request” “we’re waiting for the refunds department to update us” and just like that it’s been months. This is extremely frustrating. I have emailed, called, sent all documents required and waited and waited and nothing has been done. PLEASE AVOID THIS COMPANY AT ALL COSTS! I will be closing my account as soon as my current contract expires.