Absolutely Appalling After-Sales Experience - Buyer Beware!
I rarely leave reviews, but this experience has left me with no choice. I purchased this product for over $300, expecting it to deliver on its promises. Instead, I received a defective unit that malfunctioned from the first use — leaking water, failing to dispense properly, and not drying as advertised. But as frustrating as that was, the real nightmare began with the company’s after-sales service. I contacted support immediately and was subjected to an endless loop of emails, apologies, escalations, and hollow reassurances. It took nearly a month of back-and-forth just to be offered an exchange — which would require me to return the defective product first, wait for them to receive it, and then wait another two weeks for a replacement. So for their faulty product, I was expected to go without a cleaning device for 2+ weeks — with kids at home — and on top of that, purchase alternate cleaning supplies out of my own pocket. They deliberately disabled the Amazon replacement option, which would have let me receive a new product first and return the broken one afterward — a basic convenience that any decent company provides. Instead, they dragged their feet and offered a laughable “dust bag and mop cloth” as compensation for my time, inconvenience, and added expense. After 27 days of communication, they sent me yet another canned apology and claimed their customer service team has no power to do anything — so why even bother? I finally escalated the matter to Amazon, who confirmed that they are already investigating multiple complaints about this company’s after-sales behavior. That says it all. This company does not stand by their products, does not respect your time or trust, and certainly does not deserve your money. I will never purchase from them again — and if you value your sanity, neither should you.