Dynamo Cover
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AUTO-RENEWAL unauthorised payment…
AUTO-RENEWAL unauthorised payment taken. Requested previously that this auto-renewal was cancelled but they didn’t and then refused to refund the amount taken. It was challenged on the day the new policy was starting and payment hadn’t yet cleared. It was within 14 days cooling off period where, by law, any new policy/subscription can be cancelled for a full refund. Dynamo Cover refused to address the question, other than to say they had no record of cancelling an auto-renewal. They then stopped communicating all together. Thankfully payment was on a credit card and the bank revoked the payment.