Tomato Energy
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My thoughts on Tomato Energy and Tomatopia
Leaving this as I'm seeing a lot of negativity around Tomato that, from my experience, I don't think is entirely justified. I switched to Tomato and their Lifestyle fixed tariff at the end of last year. Easy switch, no issues and saw immediate savings. I read about their Tomatopia Solar deal, enquired and went for it. The biggest headache with this was getting approval from my Mortgage company, it took 6 weeks! It also took a while to get some of my questions about the contract answered, which worried me a bit, but I was eventually satisfied. The survey went well but it was decided I'd need the battery installed outside. This was more costly than I expected and also being charged for the bird netting nearly made me cancel. The install itself went well, took two days. Only without power for about 45 minutes. Scaffolders and installers were friendly. Post-install I have two main issues: 1) A 3.9kVA inverter was fitted. In my opinion too small for 14 panels and a 10kWh battery. I'm already seeing clipping. Seems they went for a G98 instead of a G99, I want at least a 5kVA one as was proposed. 2) They installers left a number of large marks on the panels. I've been assured the panels will be cleaned during a final inspection. But I've yet to hear a date for this and even had the scaffolder around today asking me if I'd heard anything as they haven't! I have e-mailed both Tomato and the installers but go no response. So fearing the worse I phoned the CS line today. To my surprise I got straight through to a chap called John, who was very friendly and helpful, though not all my issues were addressed. I was promised a call back from an installation manager later today and will update accordingly. My opinion and rating may change! Update: 29/04/2025 Inverter upgrade has been approved, just waiting on a date. Panels were cleaned this morning. Both Tomato and Nothern Gas Heating (installer) have kept in touch, so looking positive for a resolution of all the issues.