Lux Trading Firm
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Everything is just crazy
I reached the profit target, but I was advised to redo it because I didn't follow the rules. The reasons for the violations were mostly due to rules I wasn't aware of. Before purchasing, I carefully reviewed the rules. However, I realized that the rules had changed at some point, forcing me to adjust my trading style. And it against their rules. When I asked when the new rules were added, they said it was a month ago. It’s likely that the rules were added after my purchase. However, LUX claims that they sent out a notification via email. I checked the inboxes of both of my accounts, but there was nothing, not even in the spam folder. I also asked my friend, and they said they didn’t receive any such email either. So, I asked LUX to provide the date when the notification email was sent, as well as the exact date the new rules were posted on their website. But there was no response to this, and instead, they recommended that I reset my account and start over. It's possible that I am mistaken, but I believe this issue needs to be clarified. At this point, without a response to my inquiry, I can only state the facts as they are in this review. If it turns out that I am wrong, I will take responsibility and retract this review. Additionally, I would advise being cautious with the LUX platform. It’s a bit buggy. To pass the challenge, you need to consistently manage your risk, but this platform sometimes interferes with that. It actually happened to me. I know the rules, so why would anyone intentionally change the risk percentage? Sometimes, the percentage was incorrect due to my simple operational errors, but other times it was due to the platform’s issues. While I generally like the platform's usability, the buggy behavior is disappointing. Also, as seen in their responses to comments here, they seem a bit intimidating and aggressive. Personally, I think they would be a better company if they addressed this issue. Such an attitude makes smooth communication difficult. Update _____________________________________ My account was disabled after I posted a review, so I reached out to them via email and through this post. I asked them to provide the exact date they sent the email regarding the new rule, as I believe it’s the simplest way to determine whether I’m at fault. However, they still haven’t given me the exact date. Why? I don’t understand... Could there be something shady going on? Plus, they told me, "If you did not receive the message, that does not mean it was not sent." I have so many questions in my head. I have two accounts, and I didn't receive such an email on either of them. My friend didn't receive it either. Why won't they clarify this? And why do they respond like that? I recommend you learn from my experience.