Routes Car Rental
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Maliciously Misleading "Local Renters" Policy
We had a booking through Economy Bookings that was prepaid. When we got to the counter to pick up our rental they told us they don't rent to "locals" which apparently includes everyone who lives in the state of Florida. This was never clearly stated. They turned us away at 1:45am in the cold with one year old twins and all our luggage after almost 15 hours of travel. They told us the best they could do is send us back to the airport where the next closest available booking was over twice the cost of the original. Just to be clear, the policies on the website only state that they do not rent to "local" renters. I don't know what world they live in but nobody in their right mind thinks that a "local" renter includes someone who lives over 200 miles away. The policies need to be made crystal clear so people don't waste their money. The clerk confirmed that this was a common issue. In addition, after reaching out to customer service, the representatives refused to transfer the call to the office manager, even after clearly stating that we were no longer interested in receiving a rental, we only wished to express our feedback.