Novum Hotels
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Novum Hotel Boulevard
Novum Hotel Boulevard, Stuttgart. Borderline fraudsters! My sons' and their friends booked the above hotel in December 2023 to stay in whilst attending the Euros in June 2024 in Germany. I booked the accommodation on my credit card on their behalf. In June 2024, I received an email informing me the hotel would be closing for refurbishment in March 2024! Yes. You read that right! We tried to contact the hotel without success, only every speaking to one person at Novum Hotels central reservations, who told us the hotel was closed for three years! I was unable to get a refund from the hotel. Expedia, who I booked the hotel through, refused to help. It was only when I contacted my bank and raised a dispute, did I have any success with regards to progressing a full refund - thank you my bank. As a footnote, my son went to see the above Novum hotel, whilst he was in Stuttgart (staying at another hotel, which had to be booked because of this apparent closure). It came as no surprise that the hotel appeared to be fully open with guests inside!. Appalling behaviour from Novum, who appear to be quite happy to cancel bookings and rebook the same rooms - probably at a significantly higher price. Avoid like the plague!