Routes Car Rental
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A daily fee ($16.99/day) to cross state…
A daily fee ($16.99/day) to cross state lines in the US...Even in Europe, it's a flat fee to cross nation state borders. It's pretty unheard of for the US states. I booked my rental through a major travel booking site and purchased collision insurance that cost $48 for 4 days. When I got to the rental office at my destination, I was told they no longer accept that carrier due to consistent payment disputes. The tone was like "when you people get into all these accidents, we have to try and collect from insurance companies, and this particular one is difficult." So she proceeded to write me a crib sheet on what to say when I call that insurance or the booking company to ask for refund. Yes - they decide not to do business with a carrier and instead of notifying the booking agents not to sell that carrier's policies with Routes'rentals, they put the burden on the customer. Sadly these things happen often in travel and other service industries lately, but when you step back and think about it, it tells you so much about the degradation of the idea of how to run a successful business and to provide top-notch products and services to customer. I will say the employees were all very nice and courteous, but their efforts are more than trumped by the mediocrity of their employer, that it almost has no value. Anyway, I walked out of there with a rental that cost me $450 for 4 days with new insurance and unreimbursed other insurance (spent 40 minutes otp and haven't heard back even though the promised timeline for a response has passed) instead of $200 w insurance that I paid when I originally booked. Talk about hidden fees. I got a Nissan versa with no apple or android auto and stained seats. That's fine - I wanted a compact car and inexpensive rental, but that's not the same a crappy car and the headache with all the fees. Well, and it wasn't even that "budget" in the end.