Warner Leisure Hotels
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System error and missed opportunity during job application
I applied for a role at Gunton Hall via Warner Hotels’ website and experienced a system error as I submitted. Knowing my application hadn’t gone through, I contacted the company immediately to ask if I could send it another way. I spoke with someone who took my details and promised to pass them on. Several days later, I received a voicemail explaining that no application had come through and I’d need to reapply—but by then, the role was no longer advertised, which I had been trying to avoid through prompt action. I followed up again and am still waiting for a call back, though the message I sent — including the system glitch and request to submit my application another way — clearly wasn’t passed on. I believe initiative and responsiveness are essential qualities in any receptionist role—and I demonstrated both by identifying the issue, finding a solution, and following through. Sadly, that effort wasn’t matched on their end.