Lloyds Bank Insurance
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Lloyds the inefficient JOBSWORTH BANK.
Having saved about £100 in coin for Grandchildren, took to Lloyds bank to exchange for notes. I have banked with Halifax (a part of Lloyds) for 40 years. Halifax dont change coins - something to do with not being a clearing bank - I think! Visited Lloyds 2 doors from my Halifax branch (sort code 30-93-54) to do the deed. Coins now in THEIR special denomination sized plastic bags. "WHATS YOUR ACCOUNT NUMBER?" I dont have a Lloyds ACCOUNT but I have been with Halifax as above etc. "SORRY THEN WE CANT DO COIN EXCHANGE." How do we break the impasse? "YOU CAN OPEN AN ACCOUNT - HERE, NOW, ON-LINE AT THE DESK!" What just to do exchange "YUP" - ok do it, Lloyds had to do it for me because I cant read the small Lyoyds font on my phone and not brought reading glasses with me! Account created. Coins exchanged WITHOUT reference to the account. NO money deposited in the account. I walk out with the exchanged notes. I have 30 days to cancel the account; I wont need 30 days! WHAT AN ABSOLUTE JOKE! HOW INEFFICIENT CAN A BANK BECOME. APOLOGIES TO THOSE IN THE QUEUE THAT BUILT UP BEHIND ME