Travel Trolley
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AVOID-Full refund not given since 17/04
I have bought my tickets with extra pay for fully covered refunds. Because of my health problems I had to cancel my flight that I have done on the 17th of April. I have contacted the Customer Service, have filled online forms with improved hospital documents.I have received the partial money from refunds - after long and difficult battle (hundreds phone calls and e-mails sent). Now I am waiting for the cancellation refund, and again lots of phone calls and e-mails. Please be aware that to have full refund you need to contact the Travel Trolley and Refundable separately, and the money are returned not in one part. Lack of communication between the two parties makes this procedure very long, I guess done on purpose. When I contacted Customer Service on the 17th of April and wanted to cancel my flight they told me to contact the Refunds but not considered the cancellation by Travel Trolley so everything started later. Now they told me that everything depends on Air flight when they return the money. The worst experience ever - please Avoid.