Jo-Ann Stores
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Cancelled items that are still available
Ordered for curb side pick up on 05/09/2020. Got an email this morning that over half my order was cancelled (8/9 items) and the rest is available for pick up. I looked on their website, and all the items they cancelled say they’re in stock at the store I ordered from! So either they have a crappy inventory system and it’s is all completely made up, or their employees just gave up on my order and cancelled the rest of it instead of actually TRYING to get all my items. When I mentioned this on the phone, I was told they can’t do anything since it was already cancelled and I’d have to come to the store and find the items myself in order to get the prices I originally paid. My only other option is to order online and pay the now double prices. Considering I have to drive an hour to pick it up I’m not happy. I ordered for curb side pickup so I DONT HAVE TO GO IN THE STORE AND EXPOSE MYSELF TO COVID-19. Extremely frustrating and disappointing service.