VOXI Mobile
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"Fraudulent transaction" NO REFUND and horrible customer support service
I'm having a lot of trouble dealing with Voxi. I ordered a Pixel 8 phone and paid for it in full on January 11th along with a 30-day rolling plan. However, on January 12th, just before the DPD courier was about to deliver my phone, Voxi cancelled the order, claiming that the PayPal transaction was fraudulent. I was promised a refund in 3 to 5 days, but today is January 22nd and I still haven't received it. I have been in contact with Voxi's customer service multiple times, but they have given me different answers each time. I have lost hope of getting a refund and will be opening a case on PayPal to get my money back. Voxi's customer service has been terrible and I would not recommend them to anyone. They take your money quickly but refuse to refund it, even if it's not your fault. I believe that authorities should investigate how this company operates. Please be warned about Voxi and consider using a different phone provider.