Tim Ball

Apr 8, 2021

Do Not Rent From Darwin

Active duty military who has rented properties around the world for the last 15 years. Absolutely the worst rental company I have ever dealt with. For two years, they have been non-responsive and failed to get maintenance dispatched to our property in a timely manner. Their subcontractors did poor work. When the hot water heater blew up, the repairman got frustrated and literally abandoned the project before it was complete without telling us. We notified them in February that we would be moving out 2 months early, and provided military orders. They never gave us move out instructions until I reminded them again at the start of April. They then claimed they didn't know we were leaving, and drew up our notification paperwork saying we failed to give them 30 days notice. They are refusing to allow me to be present at the move out inspection, and are also claiming to have never received the move-in inventory sheet we sent in after we moved into the property. Around the time we started fighting them on this, our rent suddenly didn't go through on autopay (it's gone through without problems the last 9 months - convenient that the autopay didn't work after we started complaining to them about the move out process). They never notified us that they didn't receive the autopay, and simply started to assess late fees. Their San Antonio number does not work - it gives you options, but every time you choose one, it gives you an error message. You are never able to talk to a real person. They respond sporadically to emails, and it's always a different person responding each time. We thankfully had the actual owner's contact info, and had to go through them on almost every single repair or issue. The only way Darwin responded to us was if we contacted the owner, who would then call and yell at them. Do not rent a property managed by Darwin - they are the worst property management company I have ever dealt with, and they have proven to be dishonest in their dealings with us.