Ian

Sep 12, 2025

Feeling belittled

After amending an insurance renewal prior to the renewal date, I was advised that I would receive an amended insurance notice. This was not received, so when I enquired after renewal date of my policy by phone contact, the operator insinuated that I was incompetent because I hadn’t checked my ‘spam’ which I’d already done, then said agreed she’d send me another one. So it worked out ok, but I felt accused about being an incompetent IT operator.