Aleksandr Lapin

Great Garden Maintenance Team

I placed an order on April 12th for a…

I placed an order on April 12th for a TV and a soundbar through Sony’s official website. The delivery was promised by April 15th — it’s now past that date, and I still haven’t received the TV, which was supposed to be the first item shipped. Instead, I received the soundbar in a damaged box — and I haven’t even opened it yet because I plan to return everything to this terrible company. To make it worse, the order was split into two shipments without notifying me, and now I’m forced to wait for the second shipment just to be allowed to request a return. And what does Sony do in return? They want to charge me $150 per item as a return fee — are you serious?! This is absolutely unacceptable. I paid over $1900 for this order, and instead of a premium experience, I got frustration, delays, and poor packaging. Sony — you’ve lost a loyal customer forever.