Riviera Travel
View company profile →
Another issue and review of my one and only trip with RT
As already reported here by another Riviera Travel customer, I was also overcharged for an optional cooking experience that costs £26 if booked directly but £49 through RT. While I understand RT have to make money, if the surcharge is 88.5% I would have liked to see the experience details and cost breakdown in advance so I can either book through RT for £49, or directly for £26 and simply walk to the venue or take a shared taxi for £1 or so per person. RT clearly cater to a customer type who may not want or be able to make their own research and bookings, and therefore doesn't mind paying RT for that "service" (that's why there are so many positive reviews of the booking process here - remove those and RT feedback scores will look very differently). I do not fall into that customer category and have now asked 3 (THREE) times for the itemised invoice including the purpose of the 88.5% surcharge, and so far received no response other than a garbled voice mail which I didn't understand and subsequently asked RT to put in writing. This review and invoice request are not necessarily about a £23 refund but about lack of transparency, and the unethical practices of overcharging and ignoring customer complaints. UPDATE AFTER A RESPONSE FROM RIVIERA ON 2ND OF JUNE: I HAVE NOT RECEIVED A RESPONSE TO MY COMPLAINT ABOUT THIS ISSUE AT ALL. NOT A SINGLE EMAIL IN RESPONSE TO MY 3 . WHY ARE YOU LYING RIVIERA TRAVEL? THIS IS NOW WITH ABTA - AND ESCALATED TO RIVIERA CEO WHO IS THE ONLY ONE WHO RESPONDED SO FAR TO APOLOGISE.