Celebrity Cruises
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The most disorganized cruise I ever seen.
The most disorganized cruise. Every staff member gives a different messages. They have no communication with each others and no orientation. Very poor customer services and very pathetic. Judy from the reception told me to tag my bag with number 35 and leave it outside my room before 10.00 pm because I joined the ship late. This is anther story since their customer service took 45 minutes to answer phone calls and they have no responsibility as every agent refer me to anther one and they drop the phone calls. Finally I got to a helpful agent who arranged for me to get to the ship from Belize. Coming back to the above issue. I was requested to meet the officer at fine steak at 6.45 am the day of the departure. She took us to immigration and then when I asked her about my bag she said I should collect it myself while she took us to immigration and I can not go back inside. When I told her about the instructions that I was given by Judy. She said it is my MISTAKE because I have to ask multiple celebrity agents in the ships to find the right answer. She was saying that with full confidence. She has such aggressive blaming behaviour. I could not believe her behaviour. Her name is Joana from Scotland. She truly made me to believe her behaviour has element of racism. Now I have to deal with this problem myself and I had booked all ready a transport through them. Now I will likely miss it to deal with this and go on my own. Very disappointed, very disorganized , very conflicting messages and different answers from different staffs for the same questions and at the end they throw the balm on the customers. The ship itself it very huge and has two swimming pool and they get very crowded.