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Regain
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Asking for payment for 4 sessions before meeting or speaking to a therapist!
Looking into couple counselling and having undergone individual therapy previously, I wanted to send one message to the therapist we were matched with to try to gage whether he was the right fit for us. The site wouldn’t let me communicate or connect with therapist all, until payment for 4 sessions was paid. NOT AT ALL helpful. Before expecting payment for a months worth of sessions, clients should be able to connect and confirm that their matched therapist or counsellor is right for them, not have a window continuously pop up asking for your card details while you’re trying to send a message to ascertain whether it’s the right fit! It wouldn’t let me send one message!