Hazelton's Canada
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CRIMINALS
DO NOT ORDER FROM THIS COMPANY THEY ARE CRIMINALS. Hazelton is the worst company I have ever experienced in my life. I ordered a basket to be delivered to a friend had got engaged. I paid for next day shipping but it was only sent 4 days later. When she received it, it was completely destroyed. I immediately message customer service asking for a refund. They asked if I wanted another basket sent, i said no because the occasion had passed. I sent them an email as they requested with pictures of the destroyed basket. I heard nothing back. I then got a message from my friend saying she received a second, even worst basket. It has been 2 weeks since I asked for my refund. I have called and email over a dozen times. No one responds to my emails. Every time I call I am told a different excuse as to why my refund hasn't been processed yet, "but they are working on it". First it was the shipping department I had to wait for (for some mysterious reason), then it was the complaint department.... I speak to the same person every time I call; I doubt the company is so large that they can't communicate with the different "departments". I would consider this business to be negligent, unprofessional and even criminal. I have wasted so much time trying to get my money back and at this point I am being flat out ignored. Be critical of the positive reviews for this company- they are mostly fake.