lululemon.uk
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Awful experience! They sent leggings with marks and a defect on the leg
Terrible customer service and they just don’t care. My order was sent to me in good time and only after I had decided I was keeping the regular length did I remove the tags. When packing the same day I notice a red mark and white mark on the leggings as well as a line across the base on one leg. I spoke to customer service who offered me a voucher and I said that wasn’t good enough I needed a pair to take away. They said they did not do exchanges and would see if I could return them. They have responded today and said they cannot accept them back stating: We've taken a look at your item, and based on the photos and information provided, your product isn't showing signs of any product issue and is based on personal preference. Due to this, your request doesn’t meet the criteria for a quality return. This wasn’t my issue it was theirs. I am now stuck with marked goods. Awful company who don’t care about their customers. I will be taking this further.