Paisley Freight
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WARNING DO NOT USE PAISLEY FREIGHT IT…
WARNING DO NOT USE PAISLEY FREIGHT IT WILL COST YOU I booked and paid for a delivery online, but their driver or sub-contractor didn't show up on the day that I had booked the collection on. I rang the Paisley Freight Office but could not get a reply. Our office was closed on the following day but on the day after that I checked our emails and saw that we had an email from Paisley Freight advising us that we had a missed collection (Their driver had arrived to collect on the day we were closed but not the day we had booked) The email stated that because we had missed the collection we had to pay a missed collection fee? (So we had to pay an additional fee on top of the initial booking fee because they did not arrive on the day we had booked!!!). Unfortunately being the optimist that I am, I gave them the benefit of the doubt and put it down to circumstances and bad weather working against me, Foolishly I went and booked them again. The driver collected on the date booked and took away my boxed item on the Thursday. The following Wednesday I received a call from my customer asking when I was going to send his goods, I explained that I had already sent them and that he should have received them before the weekend. I checked the tracking details and could see that it stated that I had recalled the item and prevented from being delivered. I rang Paisley Freight but again no answer. I went to email them and discovered an email from them demanding an additional payment because my box was over size! I checked the dimensions on their website and could see that my box was much (about 2/3rd) smaller than their stated max size. Therefore I could not see or understand why I was being asked to pay more? I tried to phone them but still no answer. I emailed but only received a reply stating I had to pay because my box was larger than their stated maximum, (It was NOT) so to get it delivered to my customer I paid an additional fee. However that was on the Wednesday so I hoped my goods would be delivered the next or following day, but no it was the Easter weekend and it sat in their delivery warehouse and was finally delivered on the following Tuesday. I have written to Paisley Freight explaining my dissatisfaction for their poor service but have not received any apology or explanation for their random charges so must assume that they are dishonest and are basically in my opinion Pirates who take your goods, charge a fee and for whatever reason they feel that they can get away with, they add more charges on and for this they provide a very inadequate non existent level of customer service. MY advice is DO NOT USE PAISLEY FREIGHT and I'm Not alone, just look at the bad reviews on just about every forum on the internet, read it and weep.