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Abysmal communication, outright lies and trying to pass the blame onto customers for their misleading webpage
Absolutely awful business that communicates terribly with customers. Nowhere on the website does it mention potential shipping delays and further, when at checkout and making payment states the order will be delivered on a day that simply will not happen. The webisite also states that they deliver "7 days a week, express shipping every day" I will never use their services again. Your reply is an abject joke Ryan. "especially when the estimated delivery date shown at checkout didn’t account for this" As for this, at no point during the checkout process does your webpage state that these delivery times are "estimates" this is an outright lie from yourself. Your webpage specifically said that delivery would be today, Friday. There is never any mention of an "estimated" delivery. Your website is simply just misleading customers. Also I did not place my order during a "holiday" as you incorrectly stated in quotation from the delivery page, in your reply to my trustpilot review. This is another outright lie. Furthermore, express delivery was offered for free by yourselves due to the large amount my order came to.