Dexters Estate Agents
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Regretting sign the contract
The move-in process was smooth — until it wasn’t. I moved into a flat in the North West London this month, which is managed by Dexters. Since day one, cannabis and cigarette smoke from neighboring tenants has regularly swept into my flat due to poor ventilation in the communal corridor. (Even my laundry has started to absorb the smoke — the smell is so strong and persistent, it’s as if I’ve been living in unsanitary conditions) Despite raising this issue multiple times with the management team, no meaningful action has been taken. The situation has only escalated — the smoke is now so persistent that it’s affecting my health and making the flat unlivable. This experience has shown a clear failure in property management responsibilities, including a lack of tenant vetting and disregard for residents’ wellbeing and environmental health. If you’re considering signing a tenancy through Dexters, I strongly recommend you first ensure that the management team is responsive, accountable, and capable of supporting tenants when issues like this arise. Hope you won’t be regretting signing the contract with them like me as moving around London is indeed a pain.