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customer

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1 out of 5 stars
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Routes Car Rental

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1 out of 5 stars

Stressful Rental Car Experience

I booked a rental car and upon arrival was told I cannot drive any routes cars because of my G2 drivers license status. One attendant said I could and one said I could not. We all had to refer to the terms and conditions but it was an extremely stressful process that didn't need to be. There needs to be a clear warning before booking that only G license is valid at routes because this is an airport rental company and customers are coming off of hours of travel. Also staff were not able to issue me a refund..