RO
Routes Car Rental
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Upcharge for crossing border into WI.
Did not appreciate that Routes Car Rental upcharged $10.99/day for a "border crossing fee". We were traveling JUST over the border into WI, where the traffic is less than the Chicago area, and the vehicle was safe Renting from an International Airport, I am sure that most renters were not going to stay in IL the entire rental period. We stood outside in the COLD waiting for the shuttle at the Airport for 30 minutes; tracker did not work, as it said 15 minutes out the entire time. Driver was rude. There was nothing that would encourage us to rent from Routes again. With the BCF, your rates were higher than other National Companies.