Warner Leisure Hotels
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promise much deliver little
Promise much and deliver little. Where do I start I know a positive. We stayed at Heythrop Park the Mansion room we had was lovely with beautiful views. There it ends. On arrival we queued for over 30mins on the driveway to check in. We tried to enter our room after 2pm and the key did not work had to go to reception and join a queue again waited over 30 mins to be greeted with disbelief eventually given another room key On entering room was lovely light and clean. Only one robe available no tissues fridge had one can of still and sparkling water and some milk. According to the website and on line it should have had fruit juice and nibbles. I queered this and was told they did not do this any more. I showed the receptionist the website stating they did this for mansion rooms but was told no. Next day the water was not replaced and the fridge did not seem very cool. I again asked to be be told that only one can of water was given each stay had to buy it if we wanted it. Again I showed website stating it would be available told don't do that now. We were told our concerns would be forwarded and we would be telephone. Spoke to a manager who repeated what we had been told and would look into website. We were even told even though we were staying in a mansion room had payed a superior upgrade we were not in a superior room !! The fridge in the room was not cool at all and our milk became yogurt on our second day asked for another came with out of date next day and yes it was yogurt! Television did not show all free to view channels. . Alexa was a bit of a joke kept saying we did not have the authority to use Milk frother worked but what's the point if you only have off milk. Next restaurants well its a very long story. The Market kitchen and Travelling Duke were both a joke at breakfast. Neither could cope not enough staff and those they did have did not seen to have any leadership no direction. We were surrounded by tables with dirty crockery and leftover food. Service was very very slow. Coffe served in a communal jug was cold not allowed sugar on tase had to be given by server. Food when you got it in TD was not to bad but market kitchen was truly awful. In fact the breakfast buffet in MK was appalling food piled high and cold Hash browns so crisp no potato and harder than a crisp. The eggs oh my goodness the fried eggs were cold and lying in congealed egg yolk and the chef was looking at them they had not changed at all when we left. Evening meals in TD on the whole were not to bad but service was still very slow. We turned uo one evening 1 min early and were turned away and one breakfast time they were in such a mess we were told they could not cope and go to Brasserie 32. After breakfast in the MK we refused to go there again and changed our bookings! Brasserie 32 was better much more relaxed food was better and more servers although there were still issues it was the best of the bunch.LI Golf course this did not resemble a championship course. Some of the greens were not well kept with bare patches and holes around the edge. Directions were not good we met others in buggies lost. Long distances between holes would be challenging on food for older guests especially in the heat we were experiencing. The golf chop was very poor very small drinks only available from a dispenser, Golf charges had increased £20 since we booked luckily we had payed then so did not affect us. Others were very cross. Activities very poor not much entertainment during the day. Warner theatre company consisted on 4 people on our first day and 3 thereafter. They were very good but just did cover songs and appeared tired by the end. Rock groups that appeared and another girl group music was so loud and distorted could not hear. Very very warm in the theatre. Late night longe pretty much the same most nights There is so much more that I could say, We came away very unhappy stressed and demoralised. What we had been looking forward to after missing big birthdays and 40 th wedding anniversary turned into a nightmare. I did get a bottle of water most days as I complained bitterly and became upset with the frustration of it all. It was very hot weather and everyone should have access to water! We were given a bottle of cheap wine as if this would make everything somehow disappear. No one came back to us. We were also given a Prosecco for our wedding anniversary but every one celebrating gets this. All in all beautiful hotel in lovely setting ruined by no staff or management of the venues or staff in our option. Warner hotels are interested in is making money not looking after guests. Please do not reply to this telling you will take note etc platitudes will not work. Management already know whether they will take note or do anything who knows. We spent thousands £ all wasted. They hope to see us back in two years when it should have improved - no chance they know of problems