VOXI Mobile
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Euro pass 15 days stopped after 8days
I have been with voxi many years now and haven't had any need to fault them that was until I I bought the 15 day europass costing £20. Now I use this every time I go abroad and never had a problem until this time. We flew to Malta on the 24th if June and activated the pass with no problems,8 days later there was no no 4g signal the signal bars was full but couldn't get data. About 7hrs later it suddenly came back on. There is no Vodafone Malta now as it was replaced with epic. The next day again no Internet so we went to the epic office and asked if there was a problem with there data,the answer was no and they checked my settings and said àll should be good. I then contacted voxi and was on the chat for 2 hrs and in the end he said there was nothing he could do so as a way of compensation he said I could have for £12 monthly 75 GB I stead of my 12gb. I said this wasn't compensation as I could have changed the plan myself for free and that anyway I don't use up my 12gb allowance ever so why would this be a compensation? So this is the funny bit,my partner had taken the same pass on the same day and had exactly the same problem as me with the data so she was on the chat as well. To cut a long story short she got £10 refunded but the guy insisted that it was a location poor signal problem even though it was fine for 8 days and even though we went to epic office where the signal was excellent but still no data. One offers a refund partially the other couldn't. Unbelievable