Pure Electric UK
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Poor Customer Service
I am disgusted with Pure’s customer service. My partners scooter was purchased in Feb and within 2 months, came up with an E2 faulty. We sent it away to Pure on the 24th April to be repaired. I have had nothing but trouble in trying to reach out to them regarding updates on the scooter. I have been told several times it was being looked at (which was weeks ago), but still no updates on when it’s due to be sent back. They have had it in their warehouse now for nearly a month. The only way of contacting them is via email (which I rarely get a reply back!!) Pure’s social media is run by AI, so unable to get any help or answers that way, and they don’t have a contact number, which has made this whole process difficult. My partners only way to work is by scooter, and their lack of support and efforts to speed things along has caused him trouble with getting to and from work. I’m still waiting on the scooters return and have no idea when that’ll be as I can’t seem to get a reply back from them via email. I’m extremely disappointed.