Hazelton's Canada
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Unfortunately with this order
Unfortunately with this order - it did not turn out well Disappointed with the service and the gift ordered. Brought it to the attention of Hazelton’s who suggested we send “brownies” instead of the red velvet cake (which had been mushed up). But, they simply sent the same exact order with cake again. Kind of strange. And, the cake was again “mushed up”. So disappointing on this occasion. I brought the incident again to the attention of Hazelton’s… and was told that “maybe” there were no brownies (no one bothered to check with us for a substitute). And, that - “Please feel free to use or discard of the items where you see fit”. Whoa… Well, considering I live in Australia, and the order was for a relative in Ottawa,,,, I guess you get the idea. Suffice to say I brought the problem of communications and service to their attention. The recipient thought it was more than strange to receive the same messed up gift package twice. I am not sure what the thinking of Hazelton’s was with respect to the problem. In the future, I suppose I can also use a different company for such overseas gift giving - as “I see fit”.