Choice Hotels
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Disgusting, Rude, NEVER AGAIN.
Cahokia, IL When looking at hotels my most important feature is Full Breakfast and Indoor Pool. Upon arrival, I find out that “full breakfast” is a granola bar and some fruit to take back to your room. I’ve had other hotels do the full breakfast and then send you back to your room but this is crazy. Then we find out you only get 45 minutes in the pool and limit of 15 people in the pool, IF there is a spot open. Okay, whatever, we carry forward. Not even 10 minutes in the room and I find a ROACH. Now I’m regretting staying. We leave for a bit and come back to find our door doesn’t lock. We alert the MANAGER who said it will be several hours before someone can fix it. WHAT?! Okay I’ll be awake for several hours for this person to come.... When the manager sent her SON, up to look at the door, we found that we needed to order our food for breakfast at check in. Why was I not told this when I checked in?! Our group goes for a swim and finds hair in the pool floating... looks like dog hair, the pool does not smell of chlorine but I have kids and adults saying it tastes of SALT. Oh and the towels I called in advance to ask if I needed to bring, they were not in the pool room. When I asked for them I waited 20 minutes before just taking all 9 of us back to our rooms to shower, only to find 3 towels in each room. When alerting the Manager of my problems, she stated, it’s just been a full night. The next morning, our “breakfast order” was not what we ordered. We had the egg tortilla tacos that we didn’t order, instead of all Jimmy Dean Biscuits. Neither meal options were good for the kids with allergies. I will never stay with another Quality Inn because of this experience.