lululemon.uk
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Poor customer service and quality
I was vyey excited to receive my Lululemon yoga mat after reading good rewiews about it online but I should had come to Trustpilot as well. My mat started to fall apart just after two months of use. I contacted Lululemon's customer service though their online form and submitted pictures of the mat couple days later to Victoria who replied to complaint. I never heard back from her until I followed up couple weeks later. My case had been closed even without bothering to tell me about it. And Lululemon's response was the most unhelpful service I've experinced for a long time. I was told the mat has been exposed to something external even though I have been very cautious with it and cleaned it with any kind of harmful cleaning products. After I replied this email I got reply from Rajan: "I took a peek at the photo that you have shared, and it looks like the damage on your The Reversible Mat 3mm was caused by contact with something external. Our gear is designed to support you through your favourite workouts, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return. Keep in mind that our quality promise covers manufacturing defects. It doesn't cover damage from external force, natural wear and tear, fit or preference. " Receiving this kind of automated response without even bothering to look into my case is unacceptable . £48 yoga is not fit for its purpose of it start to break down in normal use. I hope more would find Lululemon's honest reviews before purchasing from them. Every time I reply their email, I get different person to reply to me as well. I highly recommend inverting your money in smaller brands who care about their customers and want to improve their products according to feedback.